Frequently Asked Questions

What is the name of your company that will appear on my credit card statement?
Eurotech NZ Ltd, New Zealand registered company number 1121898, NZBN 9429036978205

Do your prices include GST?
Yes, all prices shown online include GST. 

Are your products in stock or are they just from a catalogue?
Our warehouse in Matua, Tauranga stocks around 98% of listed items and can be picked up by arrangement once purchased online - the warehouse is not always staffed. The remainder of items are either available within 48 hours direct from our suppliers or shipped direct from national distribution centres. If you require a part urgently please contact us to confirm express delivery or pickup is available

Can I install electrical parts or repair appliances myself?
Homeowners and other unqualified people can install some wiring and switches, but new wiring must be signed off by a qualified person. It's important to remember that the job can kill if done poorly - there are testing and certification requirements which homeowners cannot meet, check the Work Safe website for details. We recommend using a qualified electrician for all electrical work. Home appliances which use mains voltage must be worked on and certified by qualified personnel.

What if I require a product not listed in your catalogue?
Please contact us and you will receive prompt attention.

How do you deliver my order?
Our reputation for fast shipping is legendary! We ship with NZ Post E-Ship, orders are dispatched daily (except weekends & public holidays) with a cutoff time of 2pm. Normal delivery is 1-2 days up to .5 cu/metre, 2-4 days for larger orders. Rural delivery is typically 2-3 days. Orders of large quantities of mains power cable require freighting and are usually 3-7 days.

What if my order does not turn up?
Should you not receive your order within the timeframe above and we have sent you the tracking details please first visit the appropriate website (www.nzpost.co.nz) with the supplied tracking number to check your orders location. If you have not been sent a tracking number automatically please contact us. Please let us know of any problem regarding delivery and we will follow up as soon as possible

What if a product is faulty?
Please first contact us with details, many "faults" can be fixed over the phone. If this does not resolve the issue you can return the faulty item for testing. At our discretion, and depending on warranty terms, the faulty item will either be replaced or a refund processed. Responsibility for returning the item for testing lies with the customer in the first instance. All returns must include full order details.

What is your policy regarding refunds?
Faulty items: return for assessment, if faulty your item will be repaired (minor fault) or replaced.
Change your mind?: Refunds may be approved on a case by case basis within 30 days, in some cases a restocking fee of up to 20% may be charged.
All returns must include full order details.

Can I pickup my order from your shop?
Pickups for orders can be arranged by contacting us prior (027-4433112). Our pickup area is at the back door

What is your privacy policy for credit card transactions?
Credit card payments are processed through secure payment gateways. Eurotech NZ will not store or transfer any of your credit card information.