Shipping & Returns

Shipping
Our couriers are NZ Post. Orders are dispatched daily (except weekends & public holidays), with a 2pm cutoff.
What if a product is faulty?
Please return the fault item for testing. At our discretion, and depending on warranty terms, the faulty item will either be replaced or a refund processed. All returns must include full order details in order to be processed
What is your policy regarding refunds?
Faulty items: return for assessment, if faulty your item will be replaced, although some stock items such as adapters may be repaired. 
Change of mind: Refunds may be approved on a case by case basis within 30 days but may incur a restocking fee. In any case the item must be in new uninstalled condition.
Refunds are processed within 3 days of parts return but may take several days for your credit card supplier and bank to process.
Exceptions: refunds are not possible for most electronic PCBs and items specially ordered 
What is the returns procedure?
All returns must include full order details in order to be processed, addressed as below. 

Eurotech NZ, Returns, 12 Manuwai Drive, Matua, Tauranga 3110