Shipping & Returns
Shipping
Our couriers are NZ Post, which now also includes PBT as part of NZ Post. Orders are dispatched daily (except weekends & public holidays).
What if a product is faulty?
Please return the fault item for testing. At our discretion, and depending on warranty terms, the faulty item will either be replaced or a refund processed
What is your policy regarding refunds?
Faulty items: return for assessment, if faulty your item will be repaired (minor fault) or replaced.
Change your mind?: Refunds may be approved on a case by case basis within 30 days but may attract a restocking fee.
Our couriers are NZ Post, which now also includes PBT as part of NZ Post. Orders are dispatched daily (except weekends & public holidays).
What if a product is faulty?
Please return the fault item for testing. At our discretion, and depending on warranty terms, the faulty item will either be replaced or a refund processed
What is your policy regarding refunds?
Faulty items: return for assessment, if faulty your item will be repaired (minor fault) or replaced.
Change your mind?: Refunds may be approved on a case by case basis within 30 days but may attract a restocking fee.